COVID 19 // BREXIT // USA SHIPPING UPDATE:

 

Thanks for stopping by and your support. If you order for the first time please remember that Ruin Nation Records is a one person affair on a shoestring. This means i try my best to fill your orders as soon as possible but sometimes it might take 1 or 2 days longer. Patience is a virtue and i appreciate your order and support alot!

 

The current BREXIT as well as the ongoing COVID19 pandemic causes alot of delays especially for nonEU countries and oversea shipments. Please be aware that your order might take much longer as usual.

 

I also suggest to take a step up the postage if you order a single LP and your residence is overseas because there is a chance that your shipment will stuck in customs for a couple of days and you never know how they treat the parcel. To avoid damages top up the shipping if suggested in my reply email.

 

Important for orders to the UK: You no longer pay the VAT charge (deducted already from the price) but customs might charge a import fee/tax if your order is above a certain amount.

 

Important for orders to the USA: Delivery the the United States currently takes as much as three or four times longer than usual. Expect delays of 30 or 60+ days. I've been told by DHL that USPS have a 250.000 Parcel delay at the NY custom point (for all incoming foreign customs) I will work on a solution but UPS or FedEx is by far too expensive for retail mail-orders. Sorry.

 

Please CLICK HERE for more information about DHL international shipping and export restrictions during the Covid19 Pandemic!

 

The automatic PayPal check out is currently deactiviated! I will get back to you with a payment info as soon as i can. This might take 1-2 days. More if there is a weekend or bank holiday involved.

 

Wholesale Accounts and Information

All Prices on display within this Online Store are for RETAIL only. Besides the Mail-order, we deliver as WHOLESALER to many other distros, shops and labels. If you want to order WHOLESALE from Ruin Nation you can set up a WHOLESALE ACCOUNT. This means if you run a Shop, Mail-order, Distro Stall (etc) you can buy online at Wholesale Conditions and resell those records and books to the kids in your neighborhood and become cool as vegan vanilla ice! Ain't that great?

HOW TO SET UP A WHOLESALE ACCOUNT?

It's as easy as it gets: First, please register with your full information and create a regular "Customer Account", then you SEND AN EMAIL to: wholesale@ruinnation.org and let me know that you want to register as a WHOLESALE CUSTOMER and i activate your account. - Alternative: Just send me an email with your full information such as address, telephone, VAT info, website and a little info about your "business" and i do the rest. - If you have already an regular mail-order account, just drop us a email and i sort it out for you.

TAX INFORMATION

If you provide a valid international VAT (Value Added Tax) number registered to your business, you do NOT pay the VAT! If you order from a nonEU country you won't pay the VAT tax either, but import charges might occur.

HOW TO ORDER?

You can use the websop cart-system or order by e-mail (wholesale@ruinnation.org). Please list title, author, and retail price when ordering. Please specify your shipping instructions, purchase order numbers as needed, full billing address, telephone number, and shipping address when different from billing. Wholesale orders need to be cleared within 7 business-days unless we agree on a different term or titles are on backorder!

The "General Terms & Conditions" are in charge!

BOOK TRADE DISCOUNT SCHEDULE

You can also order any Book titles wholesale as well and i grand you a variation of discounts. Remember, books are (sometimes) heavy and not always in stock. Just order away and we go from there.

Book & Magazine Grid Discount*:
2-4 assorted titles 15%*
5+ 25%*

* Charged on Invoice.

CREDIT TERMS:

Usually between 14 or 30 days net. Please pay from invoice.
 Wholesale, Specialty, and Other Businesses: Please write or call us for special terms.


NEW ACCOUNTS

New trade customers must pre-pay their first order. Upon receipt of a credit application and references, normal credit will then be extended. Credit terms vary between 14 and 30 days, with initial credit equal to the amount of the first order.


SHIPPING

We ship by DHL, UPS or FedEx unless instructed otherwise. Please supply street address when ordering. For rush orders, specify date needed and method of shipment preferred.


BACKORDERS

Unavailable titles are all backordered with a 90 day cancellation date, unless you indicate otherwise. Please indicate if you would like backorders shipped immediately on receipt, consolidated with separate backorders, or sent with next regular order.


RETURNS

Authorization is necessary for all returns! All returns must be in saleable condition. Stickered, inkpriced, shop-worn or otherwise damaged items will NOT be credited. Returns damaged in shipment to us will not be credited—PLEASE PACK CAREFULLY. Credit is applied to future purchases, and must be used within one year. We do not give cash refunds. Please ensure that the items you want to return were supplied by us.

The shipping address for all returns is:

Ruin Nation Records / Inh.Stefan Willenborg
Stedinger Str.58
28203 Bremen
Germany


CLAIMS

In case of damage or other fulfillment error, we accept immediate returns. Claims for shortages or mis-shipments must be made within 30 days of invoice date. Please provide invoice details on all claims. Credit will be issued, or damaged items replaced, immediately upon notification.


FOREIGN ACCOUNTS

Payment should be made in ¤ (Euro) funds drawn on German bank. Any charges for foreign checks will be billed back to you. Shipments are sent by international registered PREMIUM, airmail, unless specified otherwise.


DISTRIBUTION OF RUIN NATION AND SKULD RELEASES

Titles published by RUIN NATION RECORDS & SKULD RELEASES are available from the following distributors/wholesalers: Punkdistro (DE), Sonic Rendezvous (Benelux/Europe), Ebullition (USA). We encourage you to go to whatever source is most convenient. Wholesale terms are available on all RUIN NATION TITLES titles.

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