Ordering - Guidelines

Here's a few facts and news that you should know before you order from us. It's more or less all essential information that ensures wrong expectations or mistakes. Experience proved it is kinda important to know that:

Ruin Nation has been a DIY Record Label and Mail-order Distribution on a Shoestring since 1993.

Ruin Nation is run by one (1) Person with help from Friends here and there, therefore mentioned as "We"

We do this for over 30 years and we love what we do and are pretty committed to it.

Sometimes it might take a while to serve your order/request.

Sometimes we are ill, on vacation or just can't be bothered.

We never ripped anyone off and won't rip you off! If it takes longer, consider the above... or just email and ask friendly and we sort it out together.

We only send out registered, insured packages. No exception!

We only have 3 DHL pick up days at the moment! Mondays, Wednesdays and Fridays - This means that if you get a "shipped note" on a Tuesday, your parcel will most likely be picked up by DHL on Wednesday etc.

We value an Anarchist / Strong DIY ethic and attitude before being or just sounding "Cool" and "Hip" and what not. Punk is still more than music for us!

Please make sure you actually really want to order your items as it is no fun assembling and packing your order for nothing, also we sometimes have to reorder items just for you. If you run into trouble while waiting and need to cancel your order; JUST SAY SO. It's no problem, but don't let us wait and wait and wait for a reply or payment.

Please ALWAYS include your STREET ADDRESS and REAL NAME - NOT your Punk Name!

Make sure your REAL NAME is on the door-bell.

Make sure you have a door-bell (Important!)

To avoid confusion! The automatic PayPal checkout is currently deactivated! You do not automatically pay the order at check out. I will get back to you with payment info as soon as I can. This might take 1-2 days. More if there is a weekend or bank holiday involved. Please also check your SPAM Filters for a reply. I ALWAYS contact you or write back but it seems that some emails do end up in spam filters or have other weird troubles. Especially with French servers! Feel free to email me anytime!

Important for orders to the UK: You no longer pay the VAT charge (deducted already from the price) but customs might charge a import fee/tax if your order is above a certain amount.

The Shipping Costs Module is not working anymore! All shipping costs displayed here are only an estimated price. Actual shipping costs can be slightly higher OR lower depending on the daily rates! I will review your order and let you know the final costs for Freight and Shipping while trying to find a cheap but reliable deal!

Since quite a while now it happens that several Emails i send out end up in SPAM or JUNK-mail folders. This issue includes not only genuine Emails but sometimes also the automatic responses from the shop-system. You can be sure that I respond to your orders or E-mail within 48 hours. If you do not hear from me by then, check your SPAM or JUNK-mail folder or get in touch with me.

Here you find the full order conditions in GERMAN and ENGLISH. Read them now or don't complain later!

Thanks for your time and support! Looking forward to hear from you!

DISCLAIMER - PLEASE READ BEFORE YOU ORDER:

WARENKORB:

Ordering - Guidelines